Friday, June 7, 2019
Emma Bantges, Cabot Customer Operation Enhancement Manager and Group Vulnerable Champion, recently took part in a Vulnerability Matters podcast for Money Advice Trust.
"Vulnerability affects many people in many different ways. At Cabot we understand we have a responsibility to protect the financial stability and the well-being of all our customers. Especially those who may be considered vulnerable due to their circumstances.
I was very please to have been invited to take part in the vulnerability podcast as this allows us to share our approach to fair customers treatment and the best practices which we have developed over a number of years.
Through initiatives such as this we can raise awareness and help others to understand the importance of supporting individuals who are truly struggling not because we have to but we because we should."