Wednesday, October 24, 2018
The judges for the legal award said: “The majority of the panel felt the submission, in terms of content, quality and presentation, was the superior one, most closely aligned to the judging criteria, and best led the judges on the journey that the winners have gone through. Hence their deserved success in this category.”
The panel of judges for the technology award, which was a joint entry with Cabot Credit Management and CallMiner, commented: "The winning entry demonstrated strong evidence of customer benefits, particularly in respect of vulnerable customers. It is an excellent example of the use of technology to enhance the capabilities of individuals in real time, to the benefit of customers. The staff initiative to further utilise this technology to bring back-office and front-office capabilities together further strengthened this entry.”
Ken Stannard, CEO, CCM, said, “We are delighted to have secured two awards at this renowned industry event. It continues to demonstrate our level of professionalism from our legal team and also how we are embracing technology to enhance the ability of our teams on the ground. We always strive to put the customer at the heart of our business and to make their journey with us as seamless as possible. It is great to be recognised for our achievements in both these areas.”
Sandra Bayne, Solicitor and Compliance Officer for Mortimer Clarke Solicitors, added: “We were delighted to win this award and believe that our new customer satisfaction measurement tool played a significant part in our win and are very proud of the fantastic and useful feedback which we have received through this tool. We believe that we are leading the way in litigation recoveries, through this and other innovative approaches.”
These annual awards were held in London at The Grange, St Pauls on 11th October.
About Cabot Credit Management
Cabot Credit Management (www.cabotcm.com) is one of the largest credit management services providers in Europe and the market leader in the UK and Ireland, based on expected future gross cash collections. Cabot provides a range of credit management services across a broad client base that includes some of the largest credit providers in Europe. These services include debt servicing offerings such as early stage collections, business process outsourcing, contingent collections, trace services and litigation activities Cabot has credit management experience across a range of both credit providers (including consumer finance, telecommunications companies, retailers, utilities companies and government agencies) and asset classes (including secured consumer debt, small and medium-sized enterprise debt, and high-value accounts). Between Cabot’s inception in 1998 to 30 June 2018, it has invested a combined total of c£2.4 billion in the acquisition of over £25 billion in face value of purchased loan portfolios and has received £2.9 billion in cumulative collections from purchased loan portfolios. As at 30 June 2018, Cabot’s 120-month estimated remaining collections was £2.5 billion, and Cabot’s 180-month estimated remaining collections was £2.9 billion. With 20 years of debt purchase and debt servicing experience, Cabot was one of the first companies to engage in the credit management services market in the United Kingdom. In March 2016, Cabot became the first large credit management service company in the United Kingdom to be authorised by the FCA, and in May 2017 Cabot became the first credit management service company in Ireland to be authorised by the Central Bank of Ireland. Customer service and regulatory compliance are at the core of Cabot’s business and culture and are implemented through its collections strategy. Cabot seeks to treat its customers fairly and offer affordable payment solutions, often through long-term payment plans. Cabot has customer satisfaction scores in excess of all UK banking and building society benchmarks and many leading high street banks, and Cabot believes that it has one of the lowest rates of complaints in the debt collection industry referred to the UK Financial Ombudsman Service. Cabot has won numerous industry accolades, including a 2017 UK Customer Satisfaction Award from the Institute of Customer Service, the CCR Credit Excellence Awards 2016 for Compliance and the Credit Today Award 2016 for Treating Customers Fairly.
For further information, please visit www.cabotcm.com or contact:
PR Manager, Cabot Credit Management
Tel: +44 (0) 7780 495082