Wednesday, December 22, 2021
21 December 2021 – During the past year, Cabot Credit Management (Cabot), a market leader in European credit management services, has won several awards across its businesses, thanks to the hard work of its people. This recognition comes for its excellent technology solutions, professional legal expertise and some of its team’s exceptional leadership skills.
Craig Buick, CEO, Cabot Credit Management, said: “December is a good time to reflect on the year that has passed and look at what our people have achieved for us as a business. This has been challenging time with the restraints of the pandemic, working from home and then moving to a hybrid model, but our colleagues have risen to the challenges and embraced the changes. I am delighted that we have been recognised in the industry for many of our achievements this year. Our colleagues more than deserve this recognition and we are so proud of their achievements and what they make us capable of doing for our consumers.”
This year’s award wins include Team Leader of the Year at the Women in Credit Awards which was won by Clare French, Head of Customer Care at Cabot Financial. Mortimer Clarke Solicitors winning Best Legal and Advisory Service at the Lending Awards and Law Firm of the Year at the Credit Awards. Our speech analytics programme in partnership with Call Miner won three awards this year – the Innovation award at the Credit Services Association awards, Best Use of Technology at the Collections and Customer Awards and Best Application of Technology at the Institute of Customer Service Awards.
Judge’s comments included – for Team Leader of the Year - “Clare leads the customer care organisation at Cabot Financial, and headed up its response to get the operation working from home and coordinated with the entire leadership at Cabot to ensure it made swift, well principled decisions that resulted in safe colleagues, sustained customer service and a business protected from the worst effects of the pandemic.” The judges said she put her team and their future development first, acting for the benefit of her team.
For the Best Use of Technology awards, the judges said: “A true innovation from Cabot Financial to be using real time data analytics combined with customer sentiment scores to understand the impact of Covid on customers and respond accordingly. Customer satisfaction remains incredibly high as does the standard of innovation. Good work Cabot!”
And finally, from the Credit Awards, for Mortimer Clarke Solicitors, Law Firm of the Year, the judges said: “The performance figures of this entry demonstrate the success of improvements to collection strategy, with a great set of a broad range of measurable impacts from the implementation of a new technology, with a number of these changes resulting in a strong set of positive results.”
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About Cabot Credit Management
Cabot Credit Management (CCM) is one of the largest credit management services providers in Europe and a market leader in the UK and Ireland. Headquartered in London, CCM’s mission is to support customers on the road to financial recovery. CCM provides a range of credit management services across a broad client base that includes some of Europe’s largest credit providers, with debt servicing offerings such as early stage collections, business process outsourcing, contingent collections, trace services and litigation. CCM is an Investors in People Gold accredited organisation and currently employs over 3,000 people across its 18 offices in the UK and mainland Europe.
Encore Capital Group, Inc. CCM’s parent company, is an international specialty finance company that provides debt recovery solutions and other related services across a broad range of financial assets. Through its subsidiaries around the globe, Encore purchases or services portfolios of receivables from major banks, credit unions and utility providers.
Headquartered in San Diego, Encore is a publicly traded NASDAQ Global Select company (ticker symbol: ECPG) and a component stock of the Russell 2000, the S&P Small Cap 600 and the Wilshire 4500. More information about the company can be found at http://www.encorecapital.com. More information about the Company’s Midland Credit Management subsidiary can be found at http://www.midlandcreditonline.com. More information about the Company's Cabot Credit Management subsidiary can be found at http://www.cabotcm.com. Information found on the company’s, MCM’s, or Cabot’s website is not incorporated by reference.