Corporate Responsibility and Sustainability

•We foster a culture of respect and inclusion in various ways including through unconscious bias and diversity training, gender diversity tracking, and global cultural appreciation initiatives.

• We value diverse viewpoints and experience, including having more than 27% female representation on our Board and 40% female representation in executive leadership positions.

• We create opportunities for professional growth through competitive remuneration and employee training and development programs and reinforce our pay-for-performance culture through reward and recognition programs for high performers

• We attract and retain talent by offering competitive pay and benefits such as maternity/paternity leave and backup childcare, as well as programs including wellness incentives and education reimbursement.

Volunteering & Charitable Giving

• We encourage employee community service and support through corporate matching programs, paid
time off for certain volunteering activities, our annual day of giving, company-sponsored volunteer
opportunities, and corporate giving and fundraising.
• Our employee volunteers teach financial literacy and responsible finance to students globally and
provide holistic support and education to underprivileged children.
• Our employees volunteered a collective 25,000 hours in 2019.

Environmental Sustainability

• We minimize our environmental footprint through smart resource use, including recycling programs,
plastic-free breakrooms/cafeterias, and powering our business with renewable energy where possible.
• We practice responsible sourcing in various areas, for example by using SFI® Certified paper.
• We partner with our employees to reduce our carbon footprint by providing car-share incentives,
electric car charging ports, and switching from diesel to CNG-run (low CO2 emission levels) taxis for
employee transport.

Consumer Experience

• We pride ourselves on a consumer-centric collection approach that focuses on transparency and
honesty in our communications and provides robust disclosures, hardship guidelines, credit reporting
grace periods, among other things.
• We promote a strong culture of treating consumers with respect, which is guided, in the US., by our
industry-first Consumer Bill of Rights.
• In Europe, our customer-centric business model focuses on “Helping each and every customer towards
financial recovery.”
• We advocate for consumer-first policies with U.S. lawmakers and maintain a strong, open and
transparent relationship with our European regulators.

Operating Responsibly

• We hold ourselves to the highest ethical practices and decision making as guided by our Standards
of Business Conduct.
• We invest in data security and advanced technologies to comply with the General Data Protection
Regulation 2016/679 (“GDPR”), PCI security standards, and earning an ISO 27001:2013 certification.
• We ensure supplier and vendor integrity through a robust third-party due diligence process.
• Our CMS is designed to ensure we follow all rules, regulations and guidelines for our industry.
• We invest in disaster recovery and business continuity to ensure we are operationally resilient.
• We proactively manage our business and compliance risks through our dedicated Risk Committee.
• We follow a Three Lines of Defense risk management framework for effective oversight.

Cabot and our subsidiaries have been honoured by several organisations for our achievements in the past year.

Category Award/Achievement

Volunteerism

• “Top Employer Assisted Volunteer Team” and “Overall
Employer Assisted Volunteer Team of the Year” from the Kent
Messenger Volunteering Awards (Cabot Financial)

Customer Service Excellence

• “Best Vulnerable Customer Support Strategy” Award at the
2019 Collections and Customer Service Awards (Cabot Financial)
• “Debt Purchaser of the Year” (Cabot Financial), “Best
Vulnerable Customer Strategy Provider” (Cabot Financial), and
“Law Firm of the Year” (Mortimer Clark Solicitors) at Credit
Today’s Credit Awards
• “Best Legal Service Provider” at the 2019 Collections and
Customer Service Awards (Mortimer Clark Solicitors)
• ICS Service Mark accreditation by the Institute of Customer
Service (Cabot Financial)

Employee Advocacy

• “Employee Engagement Strategy of the Year” at the Institute of
Customer Service UK Satisfaction Awards
• “Team Manager Award- Silver” at the UK National Contact
Centre Awards (Wescot)
• “Top 30 under 30” by Hull and Humber (Wescot)