Responsible approach

Creating pathways to economic freedom

Our global Mission, Vision and Values

Cabot Credit Management, a proud Encore Capital Group company, is excited to announce our new Mission, Vision and Values.

As we navigate our road to success, our Mission, Vision and Values are here to help guide the way. Our new MVV have a clear focus on the impact we hope to drive for our consumers, colleagues, clients, and investors every day

 

 

Values

Visit Encore Capital Group to see our new global Mission, Vision and Values.

 

 

 

Awards

We always go the extra mile for our consumers, our colleagues, our clients, and our investors. It's what sets us apart.

2020

2020

Best Place to work- Service Provider

Credit Strategy Awards 

Cabot Financial 

2020

2020

Contact Centre Solution

Credit & Collections Technology Awards

Cabot Financial & CallMiner

2020

2020

Best Legal Services Provider

CCS Awards

Mortimer Clarke Solicitors 

Customer service innovation

Our customer centric approach means that we are always looking for new ways to better our service to customers. One example is when we work with our customers to find the optimal, affordable payment that will enable them to achieve financial recovery in the shortest time. To achieve this, we use complex data analysis and decision engines to guide customers to the channel that is likely to result in the highest level of engagement. Our trained customer consultants then use behavioural science techniques to optimise the resultant payments.

 

Vulnerability approach 

Emma Bantges, Cabot Customer Operation Enhancement Manager and Group Vulnerable Champion, recently took part in a Vulnerability Matters podcast for Money Advice Trust.

"Vulnerability affects many people in many different ways. At Cabot we understand we have a responsibility to protect the financial stability and the well-being of all our customers. Especially those who may be considered vulnerable due to their circumstances. 

Phil-mc

"I was very pleased to have been invited to take part in the vulnerability podcast as this allows us to share our approach to fair customer treatment and the best practices which we have developed over a number of years.

Through initiatives such as this we can raise awareness and help others to understand the importance of supporting individuals who are truly struggling not because we have to but we because we should."

To listen to the podcast in full please click the link: Vulnerability Podcast

 

Regulatory compliance

Cabot was the first large credit management service company to be authorised by the UK’s Financial Conduct Authority. In line with the FCA’s principles, we focus on delivering positive customer experiences, fair customer outcomes, and finding the right payment solutions for individuals. We are also regulated by Ofcom and the ICO and were the first credit management service company to be authorised by the Central Bank of Ireland.  The litigation law firm in the Group, Mortimer Clarke Solicitors, is authorised and regulated by the Solicitors Regulation Authority.